After getting a clear picture of your existing compliance position through a preliminary assessment, we can implement the necessary solutions to address agreed gaps and improve your overall compliance framework.
Having a good compliance system in place in writing is only the first step. The real challenge lies in taking regulatory requirements and turning them into practical, effective operations that protect your business without getting in the way of growth. With the Curaçao Gaming Authority's mission to "ensure all gaming is conducted honestly, responsibly, competitively and free from criminal and corruptive elements," operators have more pressure for effective compliance implementations. You need compliance products that work in the real world, not theories.
We bridge the gap between theory of compliance and actual operation with our comprehensive Governance, Compliance and Operational Support. We don't merely establish robust frameworks and policies but also help implement them across your company, with specific emphasis on requirements of CGA.
Considering our extensive experience as a Curaçao service provider since 2005, we understand the island's unique regulation climate. Our support features the special requirements of the National Ordinance on Games of Chance (LOK) and regulatory demands of the CGA, helping you cope with compliance in this important jurisdiction.
A compliance model that protects your business while being operationally practical, so you can expand while we deal with the compliance details.
Based on your first review, we design tailored solutions to strengthen your compliance base and integrate them into your operations harmoniously.
Compliance framework development
Our framework development process involves close cooperation with your organization to ensure that the resulting structure fits your business realities and adheres to compliance requirements.
We transform compliance requirements into clear, actionable documents:
Each policy is drafted clearly and concisely, as regulation demands, but realistically implementable by your staff
We bridge the gap between practice and policy with:
We work directly with your operating staff to make compliance part of your company DNA, not something you think of afterwards.
A compliance model that protects your business while being operationally practical, so you can expand while we deal with the compliance details.
Our Assurance Services provide internal audit support that is an added line of defence in your governance structure. These services verify that your compliance framework is not just well designed but also implemented across your organisation.
Compliance assurance through our Assurance Services
Through these services we look at how your compliance controls are working in practice, identifying any gaps between documented procedures and actual operations. Choosing these services will help:
For ensuring regulatory requirements are met we provide practical recommendations to improve control effectiveness, monitor the corrective actions that were implemented and transfer knowledge to your staff to improve internal practices.
Choose from 3 different internal audit frequencies
Our flexible approach allows you to choose the audit frequency that suits your business:
By using our Assurance Services you will have an added line of defence that complements your existing control framework. This crucial layer of protection will identify issues before they become regulatory concerns, giving you peace of mind and strengthening your overall compliance position.
Need continuous compliance management? Once your structure is established, consider our Outsourced Compliance Officer service for regular monitoring and upkeep of your compliance program.
Compliance means following the laws, regulations, standards, and ethical practices that apply to your business. For iGaming companies, compliance means the frameworks, policies, and procedures to ensure operations meet regulatory requirements and manage risks.
Unlike traditional businesses, iGaming operators face unique compliance challenges due to the sensitive nature of gambling, financial transactions, and the complex web of international regulations. Compliance is not just following the rules – it’s a management system that protects your business, customers, and reputation.
Compliance management requires continuous monitoring, assessment, and adaptation to changing regulatory landscapes. We know compliance is not a one-time exercise but an ongoing commitment that requires dedicated resources and expertise.
A robust compliance framework covers many interconnected areas:
Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF)
These measures protect your business from being used for financial crimes. AML policies include customer verification processes, transaction monitoring systems, and suspicious activity reporting procedures.
Risk assessments
Customer and business risk assessments are the foundation of a risk-based approach to compliance. These structured evaluations help identify, analyze, and mitigate potential risk factors before they become compliance issues.
Data protection and security
With increasing cybersecurity risks and data breaches threatening iGaming operators, protecting customer data and implementing secure systems are key compliance components.
Responsible gambling
Ethical business practices include measures to prevent problem gambling, ensure fair play, and protect vulnerable individuals.
Regulatory reporting
A key aspect of mitigating risks is submitting accurate and timely reports to the Curaçao Gaming Authority.
Standard Operating Procedures (SOPs)
Clear documentation of compliance activities through well-defined SOPs ensures consistent application of compliance controls throughout your organization.
Fraud prevention
Implementing systems to identify and mitigate fraud risks protects your business and customers from financial losses and operational integrity.
Governance structure
Clear lines of accountability, decision-making processes, and oversight mechanisms ensure compliance is embedded in your organization's culture.
We have the expertise to assist you in these and other regulatory topics.
Why is Compliance important for
iGaming companies operating in Curaçao?
For iGaming operators in Curaçao, compliance is not optional – it’s mandatory for business continuity:
License protection
Non-compliance poses significant risks to your gaming license. The Curaçao Gaming Authority has tightened the regulatory framework, making compliance more important than ever to keep your operational license.
Financial and legal risks
Compliance failures can lead to heavy penalties, legal actions, and operational disruptions. A proactive compliance approach identifies potential threats before they become costly problems.
Building trust and reputation
In the competitive iGaming market, trust is a valuable asset. Showing compliance commitment enhances your reputation among customers, partners, and stakeholders.
Access to financial services
Compliant operators face fewer challenges when setting up banking relationships and payment processing systems - critical infrastructure for iGaming businesses.
Operational efficiency
While compliance may seem cumbersome at first, well-designed compliance systems streamline workflows, improve operational efficiency, and reduce future compliance costs.
Future-proofing your business
As international standards and regulations evolve, businesses with established compliance frameworks can adapt more easily to new requirements and maintain a competitive advantage.
Need help with compliance management? Contact us today.
What are the regulatory requirements of the Curaçao Gaming Authority?
The Curaçao Gaming Authority (CGA) operates under the National Ordinance on Games of Chance (LOK), which sets specific requirements for iGaming operators:
Licensing structure
Under the modernized regulatory framework, operators must obtain and maintain licenses directly from the CGA, following a strict application process and ongoing compliance obligations.
Anti-Money Laundering controls
Operators must implement AML/CTF programs, including customer due diligence, transaction monitoring, and suspicious activity reporting in line with international standards.
Player protection measures
The CGA requires responsible gambling tools, fair gaming practices, and transparent terms and conditions to protect players.
Data security standards
Licensees must maintain robust information systems and security measures to protect sensitive data and prevent unauthorized access.
Regular compliance reporting
Operators must submit structured reports demonstrating compliance with regulations and proactively addressing compliance issues.
Risk assessment frameworks
The CGA requires documented risk assessment methodologies for business operations and customer relationships.
Control systems and monitoring
Gaming operators must have control frameworks proportionate to their risk profile and continuous monitoring systems.
What is Governance for an iGaming Company?
Governance means the system by which your iGaming company is directed and controlled:
Board and Management oversight
Good governance means clear accountability with the board and senior management taking an active role in compliance oversight.
Policies and decision-making processes
Structured decision-making, especially around compliance matters, ensures consistent application of standards throughout your organization.
Risk governance
Identifying, assessing, and controlling various risks through formal structures protects your business operations and strategic objectives.
Resource allocation
Good governance means the right resources are dedicated to compliance, balancing operational needs with regulations.
Culture
Make compliance everyone’s responsibility – not just the compliance department’s – to strengthen your compliance.
Performance
Regularly measure compliance performance through KPIs to identify areas for improvement.
Accountability
Clear roles and consequences for non-compliance reinforce the importance of compliance.
We have the experts to guide you through the tenets of governance.
Customer risk assessment is a core compliance concept in the iGaming industry. It’s the process of evaluating the risks associated with customer relationships and transactions. This determines the level of due diligence required for each customer and is part of Anti-Money Laundering and Counter-Terrorism Financing programs.
Regulatory bodies, including the Curaçao Gaming Authority, require gaming operators to apply risk-based approaches to customer assessment. This means applying proportionate due diligence to different customer segments. Customer risk assessment requires specialized expertise, robust methodologies, and the right technology to balance regulatory requirements with operational efficiency.
Assess risks and take the necessary steps to improve your company's standing.
Business risk assessment is the full assessment of all risk factors, including compliance risks, fraud risks, operational risks and security risks to determine your overall risk profile.
Regulators are increasingly requiring documented business risk assessments as part of the licensing process. These assessments are the foundation for developing control frameworks and compliance strategies. A proper business risk assessment requires deep industry knowledge, analytical skills, and an understanding of current and emerging risks in the iGaming space. This is a complex process that requires specialist expertise to ensure all risk factors are identified and assessed.
At iGC, we have a structured approach to compliance. A structured approach to compliance effectively combines methodologies with implementation. We support you with:
This structured framework gets compliance embedded in daily operations rather than being a separate activity. The result is more efficient compliance management with fewer gaps and more operational alignment.
Staying compliant with changing industry regulations requires vigilance and flexibility. We have:
We help you navigate complex regulatory landscapes across multiple jurisdictions, we translate regulatory requirements into practical language that protects your business.
When non-compliance occurs, a systematic approach is required:
We believe that mitigating compliance risks and maintaining compliance create valuable opportunities for business growth. Our approach transforms challenges into strengthened compliance frameworks.
Get in touch to find out how our Governance, Compliance and Operational Support services can support your compliance and business growth. Our team will develop solutions to fit your needs.
Having compliance policies written down is just the first step. The real challenge is turning those regulatory requirements into practical, effective operations that protect your business without hindering growth. We bridge this gap by helping you implement comprehensive frameworks across your company, with specific emphasis on Curaçao Gaming Authority requirements. We work directly with your operating staff to make compliance part of your company DNA, not an afterthought.
With our extensive experience as a Curaçao service provider since 2005, we understand the island's unique regulatory climate. We provide specialized support for the National Ordinance on Games of Chance (LOK) and CGA regulatory demands. This includes CGA-compliant structures, CGA-specific documentation, and operational procedures that align with Curaçao's gaming industry goals of integrity and stability.
Our comprehensive service covers three main areas: compliance framework development (including business and customer risk assessments, risk management methodology, and control frameworks), policy and procedure implementation (AML/CTF policies, regulatory compliance policies, and staff training resources), and operational implementation (process design, staff training, technology solutions, and testing). We also offer flexible Assurance Services with monthly, quarterly, or annual internal audit frequencies.
Our Assurance Services provide internal audit support that verifies your compliance framework is properly implemented across your organization. We offer three frequencies: monthly audits for high-risk operations or fast-changing environments, quarterly reviews to maintain regular oversight while balancing resources, and annual comprehensive assessments for systematic evaluation. These services identify gaps between documented procedures and actual operations, helping you spot issues before they become regulatory concerns.
Once your structure is established, we offer ongoing support through our Outsourced Compliance Officer service for regular monitoring and maintenance of your compliance program. This ensures continuous compliance management as regulations evolve and your business grows. We also provide systematic approaches to handle non-compliance issues through root cause analysis, corrective actions, and process improvements that strengthen your overall framework.
